Refund Policy
Last updated: 4 April 2026
This policy explains how refunds work for TradesReply Pro payments taken through Stripe by Wilson’s IT Support & Automation (“WITSA”, “we”, “us”). The free TradesReply tool does not involve a payment — there is nothing to refund for that part of the service.
Who this applies to
This policy applies to customers who subscribe to TradesReply Pro via our Stripe checkout (recurring subscription billing). Your card statement will typically show a descriptor related to WITSA or TradesReply as set in Stripe.
How to request a refund
Email us at wilsonsitandautomation@gmail.com from the email address you used for purchase (or tell us the date and amount paid so we can find your payment). We’ll confirm receipt within 3 business days and aim to give a decision within 10 business days.
Please explain briefly why you’re asking for a refund — for example technical issues, duplicate charge, or you’re unhappy with Pro during the early rollout. We treat every request fairly.
When we’ll usually refund
We want TradesReply Pro to be worth your money. In general we’ll approve a refund where:
- You were charged in error or twice for the same product;
- There was a serious technical fault on our side that stopped you using Pro in a material way and we couldn’t fix it within a reasonable time;
- You’re within 14 days of your first payment for Pro, you haven’t abused the service, and you ask in good faith (we’re a small UK business — this “cooling off” style window helps honest customers try the early rollout).
Refunds are sent back through Stripe to your original payment method where possible. How long the money takes to appear depends on your bank — often 5–10 business days after we process the refund.
When we might say no
We may refuse a refund if we find evidence of fraud, chargeback abuse, or use that breaks our Terms of Service. We may also refuse where a consumer law exception applies to digital content you’ve already fully used — we’ll explain clearly if that comes up.
Stripe’s role
Payments are processed by Stripe. They don’t control our refund decisions, but they handle the money movement. If you open a dispute with your bank (chargeback), we’ll respond through Stripe’s process and this policy still reflects how we approach fairness.
Changes
We may update this policy. The date at the top will change. Refund requests are judged against the policy live at the time you paid, unless the law requires otherwise.